Last Updated: 3 October 2025
1. Who We Are
Our website address is: https://bleetmans.co.uk. We are G Bleetmans Eyecare, an opticians based in Bethnal Green, London. This privacy policy outlines how we collect, use, and protect your personal data when you use our website.
2. What Personal Data We Collect and Why We Collect It
Appointment Booking Forms When you book an appointment through our website, we collect the information you provide in the booking form. This typically includes your name, email address, phone number, and the details of your requested appointment. We collect this data solely for the purpose of scheduling your appointment and communicating with you about your booking.
Contact Forms If you contact us using the contact form on our website, we collect your name, email address, and any message you provide. We use this information to respond to your enquiry.
WhatsApp Chat Our website includes a WhatsApp chat feature to help you communicate with us easily. If you use this service, we will be able to see your phone number and name as associated with your WhatsApp account, which we will use to respond to your query.
Analytics To understand how visitors use our website and to improve our service, we use analytics tools (such as Google Analytics). These tools collect anonymous data about your browsing behaviour, such as which pages you visit, how long you stay on the site, and your general location (e.g., city). This data is aggregated and does not personally identify you.
3. Cookies
Our website uses cookies to provide a better user experience and to help us understand our website traffic. A cookie is a small text file stored on your device.
-
Necessary Cookies: Some cookies are essential for the website to function correctly. For example, our appointment booking system may use cookies to remember your details as you move through the scheduling process.
-
Analytics Cookies: As mentioned above, we use tools like Google Analytics which set cookies to gather anonymous data about website usage.
-
Consent Cookies: When you give your consent for cookie usage via our cookie banner, a cookie is stored to remember your preference for future visits.
You can manage your cookie preferences at any time through the cookie consent banner on our site.
4. Embedded Content from Other Websites
Pages on this site may include embedded content, such as a Google Map on our contact page. Embedded content from other websites behaves in the exact same way as if you had visited the other website directly.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content.
5. Who We Share Your Data With
We do not sell your personal data. We only share it with third parties when necessary to provide our services or as required by law. This includes:
-
Service Providers: Your data may be shared with the providers of our appointment booking system and website hosting.
-
Analytics Providers: Anonymised data is shared with Google Analytics.
-
Spam Detection: Contact form submissions may be checked through an automated spam detection service to prevent abuse.
6. How Long We Retain Your Data
We retain data from contact form and appointment submissions for a reasonable period to provide you with a service and for our administrative records. We will securely delete your data when it is no longer needed for these purposes. Anonymised analytics data may be kept for longer periods.
7. What Rights You Have Over Your Data
Under data protection law, you have rights including:
-
Right of Access: You can request a copy of the personal data we hold about you.
-
Right to Rectification: You can ask us to correct any inaccurate information.
-
Right to Erasure: You can request that we erase your personal data.
This does not include any data we are obliged to keep for administrative, legal, or security purposes. To exercise these rights, please contact us using the details below.
8. How to Contact Us
If you have any questions about this privacy policy or our data practices, please get in touch via the contact information provided on our website.